PRIVACY POLICY
La Maison Hugo
Effective date: 15/05/2024
Artémis SAS, operating under the trade name La Maison Hugo (“we”, “our”, “us”), operates this Website.
This Privacy Policy applies to the collection, use and disclosure of Personal Data (as defined below) relating to our Customers and other individuals concerned whose data we process (“you”, “your”), when they use our Website, as well as to the choices available to them regarding such data.
We use your Personal Data to provide and improve the Website. By using the Website, you consent to the collection and use of information in accordance with this Privacy Policy (as defined below).
As the data controller, we attach great importance to the protection and respect of your privacy. The processing of your Personal Data is carried out in accordance with French Law No. 78-17 of 6 January 1978 (“Data Protection and Liberties Act”), Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”), as well as French and European laws governing the protection of personal data and privacy in electronic communications, in particular Directive 2002/58/EC on “Privacy and Electronic Communications”, as interpreted by the French Data Protection Authority (“CNIL”) and by the Court of Justice of the European Union.
Unless otherwise defined in this Privacy Policy, the terms used herein have the same meaning as in our Terms and Conditions of Sale available on the Website.
1. Definitions
- Cookies
means small data files that may contain a unique anonymous identifier. Cookies are sent to your browser by a website and stored on your device (computer or mobile device). - Personal Data
means any information that directly identifies a living individual (for example, your name) or indirectly identifies an individual (for example, your account identifier, IP address or cookie identifier). - Usage Data
means information collected automatically and generated either through the use of the Website or by the Website infrastructure itself (for example, the duration of a page visit). - Privacy Policy
means all the terms of our personal data privacy policy set out on this page of the Website. - Website
means the website “lamaisonhugo.com” operated by Artémis SAS.
2. Collection and use of data
You may be required to provide us with your Personal Data in particular when you submit requests for information through the Website, by email, by telephone or in person, or when you make bookings for stays through the Website, by email, by telephone or in person.
In this context, we may process several types of data for different purposes:
2.1 Types of data collected
Personal Data
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- Your surname, first name and contact details (postal address, email address, telephone number, etc.) in order to respond to a booking or information request from you;
- Your bank details in order to process a booking or payment;
- Your customer relationship data (stay history, information requests/complaints, communications with customer service, billing, etc.).
Some of this data is mandatory, while other data is optional. Whether the provision of Personal Data is mandatory or optional will be indicated at the time of collection. If you refuse to provide mandatory data, we will be unable to process your request.
Usage Data
Tracking and Cookie Data
We may use Cookies and other similar tracking technologies to monitor activity on our Website and retain certain information.
Other tracking technologies, such as pixels, tags and scripts, may also be used to collect and track information and to improve and analyse our Website.
You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may be unable to use certain features of our Website.
Examples of Cookies we use:
- Session Cookies: we use Session Cookies to operate our Website;
- Preference Cookies: we use Preference Cookies to remember your preferences and various settings;
- Security Cookies: we use Security Cookies for security purposes.
For more information, please see our Cookie Policy.
2.2 Use of data
We use the collected data for various purposes:
- To provide and maintain our Website services;
- To notify you about changes to our Website;
- To allow you to use interactive features of our Website when you choose to do so;
- To provide customer support;
- To gather valuable information or analysis that will enable us to improve our Website;
- To monitor the use of our Website;
- To detect, prevent and resolve technical issues.
2.3 Transfer of data
Your information, including your Personal Data, may be transferred to and maintained on computers located outside your region, province, country or other governmental jurisdiction where data protection laws may differ from those applicable in your place of residence.
If you are located outside France and choose to provide us with information, please note that we transfer the data, including Personal Data, to France and process it there.
By accepting this Privacy Policy and then submitting such information, you consent to this transfer.
La Maison Hugo will take all reasonably necessary steps to ensure that your data is processed securely and in accordance with this Privacy Policy, and your Personal Data will not be transferred to any organisation or country unless adequate controls are in place, including with regard to the security of your data and other personal information.
Where applicable, your Personal Data may be transferred to a country outside the European Union. Where the recipient country does not ensure a level of protection of personal data equivalent to that provided within the European Union, and in the absence of an adequacy decision, we undertake to take all necessary measures to ensure the protection of your Personal Data on the basis of appropriate safeguards (including standard contractual clauses). A copy of such safeguards may be obtained directly from Artémis SAS by sending an email to hello@lamaisonhugo.com.
2.4 Disclosure of data
We do not sell any of your Personal Data and only share it in accordance with the terms set out in this Privacy Policy.
La Maison Hugo may disclose your Personal Data to the following recipients:
- La Maison Hugo and its authorised personnel, in order to provide you with the requested service or respond to your request;
- Our service providers processing data on our behalf (for example, payment service providers, hosting, website security and maintenance providers, etc.);
- Public or judicial authorities, or any third party legally authorised to receive such information, where disclosure is required by law, regulation or court order, or where such disclosure is necessary to protect and defend our rights;
- To prevent potential misconduct or investigate such misconduct in connection with the Website;
- To ensure the personal safety of Website users or the public.
In addition, we may decide to sell, transfer or assign part or all of our business. In connection with such a sale or transfer, we may disclose the information we have collected and retained (including Personal Data) to any person or entity involved in the transaction, subject to safeguarding your rights as described in this Privacy Policy.
3. Data security
4. Service providers
We may engage third-party companies and individuals to facilitate the provision of our Website (“Service Providers”), provide Website-related services on our behalf or assist us in analysing how our Website is used.
These Service Providers have access to your Personal Data only to perform these tasks on our behalf and are strictly prohibited from disclosing or using it for any other purpose.
5. Third-party websites
Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be redirected to that third party’s website.
In this regard, please note that the privacy policies of these websites may differ from this Privacy Policy. We strongly recommend that you review the privacy policy of each website you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of third-party websites or services.
6. Children’s privacy
Our Website is not intended for anyone under the age of 18 (the “Children”).
We do not knowingly collect Personal Data from Children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us.
If we become aware that we have collected Personal Data from Children without verification of parental consent, we will take the necessary steps to delete that information from our servers.7. Changes to this Privacy Policy
This Privacy Policy may be amended or updated from time to time. Any changes will be reflected by updating the “effective date” shown at the top of this Privacy Policy.
You will be deemed to have accepted the new terms of the Privacy Policy from your first use of the Website or Services following the effective date of the changes.
We therefore recommend that you review this Privacy Policy regularly on our Website to stay informed of any changes.8. Miscellaneous provisions
If a court or competent authority determines that all or part of any provision of this Privacy Policy is invalid or unenforceable, the provision concerned shall be deemed deleted to the extent required. The validity and enforceability of the remaining provisions of this Privacy Policy shall not be affected.
This Privacy Policy is governed by and construed in accordance with French law. Any dispute arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts within the jurisdiction of the Paris Court of Appeal.
This Privacy Policy is written in French. Any translation into any other language is provided for information purposes only, and only the French version shall be legally binding.
9. Contact us
For any questions regarding this Privacy Policy, please contact us:
- By email: hello@lamaisonhugo.com
